Email Yu-chieh (Jay) Lin
Year Graduated or Expected Graduation Date:
2010
Degree and Emphasis:
MS, Social and Psychological Science Concentration
Current Employer or Year in Program:
United Airlines
Current Research/Work:
Yu-chieh (Jay) Lin currently works as an Inflight Services Supervisor at United Airlines. Main responsibilities include encouraging flight attendants to deliver a high-quality onboard experience to drive improvement in the Net Promoter Score (NPS), overseeing the performance of the flight attendant team in line with the flight attendant collective bargaining agreement, coordinating with customer service and Station Operations Center (SOC) to ensure operational success, ensuring safety goals are met and FAA regulatory requirements are consistently adhered to by the team, and participating in planeside briefings and ensure flight attendants have the tools and resources to perform duties effectively.
More information about me:
Yu-chieh (Jay) Lin worked as a senior research associate for the Survey Research Center (SRC), Institute for Social Research, the University of Michigan. There, he focused on diverse initiatives, often with a multi-cultural context and paradata analyses, including the Cross-Cultural Survey Guidelines (CCSG), and from survey design, implementation, to quality control of CAPI, CATI, ACASI, or/and biomarker data collection in China, Ghana, India, Kingdom of Saudi Arabia, Malaysia, Nepal, Thailand, and the U.S. In this capacity, his operational interests include proposal development, international capacity building, interviewer performance evaluation, and strategic choices for survey responsive design. Previously, he worked as a user experience researcher for Google, where he conducts survey and usability research activities in developing innovative, user friendly, best-of-breed desktop, smartphone, and in-app products, and as a data quality and survey methodologist manager at UCLA Center for Health Policy Research, where he was responsible for methodological development for the California Health Interview Survey (CHIS). He has also been involved in a number of consultation activities on survey design and paradata analyses in Eastern Asia, Southern Asia, Australia, and South Africa. His methodological research interests are assessing interviewer or/and mode effects, and improving survey efficiency and quality using paradata analyses, and especially the cross-cultural or cross-country setting in developing countries. Yu-chieh (Jay) Lin received double bachelor’s degrees in economics and political science from the National Taiwan University. He earned the first Master’s in international development from the Graduate School of Public and International Affairs (GSPIA) at the University of Pittsburgh and the second Master’s in survey methodology from the Institute for Social Research (ISR) at the University of Michigan.
